Responsible Gaming

Gaming Should Be Entertainment

At Mystake, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like cinema, dining out, or hobbies, gaming should be enjoyed responsibly and within your means.

If you find that your gaming habits are causing stress, financial difficulty, or affecting your wellbeing, it's important to take action and seek support.

Age Verification

Mystake is only available to individuals who are 18 years of age or older (or the legal age for gambling in your jurisdiction). We take age verification seriously and reserve the right to request proof of age at any time.

If you are under the legal gambling age, please do not use this service. Gambling can be harmful to young people and their development.

Warning Signs of Problem Gambling

Please be aware of the following warning signs that may indicate problematic gambling behaviour:

• Chasing Losses: Trying to win back money you've lost by gambling more
• Hiding Gambling: Concealing the extent of your gambling from friends or family
• Loss of Control: Being unable to stick to limits you've set for yourself
• Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
• Financial Strain: Using money intended for bills, rent, or essentials to gamble
• Increased Gambling: Needing to gamble more to achieve the same level of excitement
• Mood Changes: Becoming irritable, anxious, or depressed when unable to gamble
• Tolerance Build-up: Gradually increasing bet sizes or session duration
• Failed Attempts to Stop: Repeatedly trying and failing to reduce or quit gambling
• Using Gambling to Escape: Gaming to relieve stress, anxiety, or sadness

If you recognise any of these signs in your own behaviour, please seek help immediately.

Self-Help Tools & Features

Mystake provides several tools to help you maintain control of your gaming:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
• Loss Limits: Establish maximum loss thresholds to protect your finances
• Reality Checks: Receive regular notifications during gaming sessions to reflect on your activity
• Session Time Limits: Set automatic session duration limits to prevent excessive play
• Self-Exclusion: Temporarily or permanently exclude yourself from your account
• Account Closure: Request permanent account closure if you wish to stop gaming entirely

To access these tools, please visit your account settings or contact our customer support team. Using these features is a sign of responsible gaming and is always encouraged.

Support Organisations & Resources

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of the following organisations:

United Kingdom

• GamCare: Free, confidential support for problem gamblers and their families. www.gamcare.org.uk
• GamStop: The National Self-Exclusion Scheme for online gambling in Great Britain. www.gamstop.co.uk
• Gamblers Anonymous: A peer-support fellowship for problem gamblers. Visit their website for meeting times and locations.

International Support

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Visit their website for counselling services and resources

These organisations offer free, confidential support and can provide guidance on managing problem gambling.

If You Need Help, Reach Out Today

Problem gambling can affect anyone. If you believe you have a gambling problem, or if someone you care about does, please do not hesitate to seek professional support. There is no shame in asking for help – many people have successfully overcome gambling difficulties with proper support.

Contact GamCare or GamStop today if you're in the UK, or reach out to the support organisation relevant to your location. Help is available 24/7 and is completely confidential.

Remember: your wellbeing is more important than any game.